Growth & Grace

Wesley Knight 0:00
This is a Kun V studios original program. The following program is underwritten by Crawford management group and Chris glow and does not reflect the views or opinions of 91.5 jazz and Moore the University of Nevada, Las Vegas, or the Board of Regents of the Nevada System of Higher Education even

Music 0:18
better than I was

the last time, baby, we back and

we back and we back and we back and we back and we back, we back, and I was the last you eat that better

Leaha Crawford 0:42
than I was the last time. Happy. Happy Saturday morning. Happy Saturday morning. Las Vegas. It is wow. February 1. You are listening to growth and grace. I am Leah Crawford, your host. And I want to tell you guys, happy welcome February. It's Black History Month. Lot of good things going on in and around the Valley, and like I promised you last week, we're gonna talk about some personal and professional development today in the studio, I want to get right into it, though, in the studio, I have with me, Lisa And Jesse. Good morning, good morning. Good morning.

Lisa Farrell 1:18
Good morning. Good morning.

Leaha Crawford 1:25
It's February, January, 2025. Is in the books the month of love. The month of love. Yeah, we're in February the month of love. That's right. So Are y'all loving people? Loving, loving forever, loving, loving forever. Love you. Love me forever. I appreciate that. I appreciate that. Yes, I know just me and you talked last week. I want to jump right into it, because this is going to be a good conversation. New Year's resolutions, because now it's February 1. Yes, you made those resolutions in December. You may or may not have stuck to it. What can I do now is February 1? If I am, I started something, but I didn't finish it, or I said I was going to do something, and I didn't do it. And we're going to go there, and then we're going to go into who you are. First

Jessie Farrell 2:07
thing I would expect and hope that you would do is an AP game, accountability partner. Get an accountability partner. Let them know what it is you've destined that you want to do, and let them support and hold you accountable for doing what you said you want to do. All right, let's back

Leaha Crawford 2:25
up. Jesse, Lisa, introduce yourselves. Tell them more about you and what you do. I decided to jump in. Lisa, go

Lisa Farrell 2:30
first. I am Lisa Farrell. I have a division of Lisa, listen from just talk speaking and coaching firm, where I love to empower and inspire women to live their best lives by design, rather than the happenstance.

Leaha Crawford 2:43
Love it love. And I have something to add for you, too. I don't know if you've seen the Bank of America women entrepreneur series. I have not where the opportunity me and you're gonna talk about hey, just tell them about you. You

Jessie Farrell 2:54
know, I'll make it quick and easy as best as possible. Originally, 25 years ago, when I found this, well, I should say this found me. I was looking to help people grow, evolve, personally, professionally, to develop, and I love doing that, but at today's date and time and how we are today, I don't do that as much as I would like. But what I do every day that I wake up and it's time to turn it on, I help to free others from their concerns all day, every day, if they allow it, and if they proceed to advance their program, then I look to inspire them to live their highest vision, preferably in the context of love and joy, through coaching, through personal professional development, coaching, through speaking from the stage, whether it's leadership development, Whether it's inspirational, whether it's focused on communication or relationships, because typically, that's where I see the world melting down, is in the space of poor or non or broken communication, broken at the basic level. Leah,

Leaha Crawford 3:53
at Okay, so let's talk about that. Let's, let's dig deeper. Because communication, I'm communicating with myself. I wrote down these new year's resolutions, and by January 10, I'm back to my old habit that's

Jessie Farrell 4:06
normal. That's called default behavior. It's easy to you can have great moments of inspiration, and if you do not put items in to place to help cement that and hold you to that, it's easy to fall right back into the abyss of same old, same old. Do you know why? Why? Because life gets in the way.

Leaha Crawford 4:26
But when life gets in the way that the reason why you want you you want to change this behavior is because of the life correct? Because if you keep on doing the same thing, you want to get the same result. Absolutely,

Lisa Farrell 4:37
I think if your why is strong enough. And you know, people write lists of resolutions lists. I think it's important to keep it simple, because we have just so much amount of time in a day that it's hard to focus on your list, but to focus on one thing that's important, what is your WHY for that one thing and that why should be strong enough to keep you going? Okay?

Jessie Farrell 4:59
And I think Lisa's on to something with that. I believe that to simplify it, most people over complicate much of their lives. Instead of simplifying their lives, there's a concept called Occam's razor. Say that again, there's a concept that we learned years ago called Occam's razor. Now what is that? It's I'm going to read a little bit for you really quickly. I can tell you when I read Occam's Razor is the problem solving principle. Problem solving principle that recommends searching for explanations constructed with the smallest possible set of elements. Occam's Razor is a principle that suggests simpler explanations are generally better than the more complex ones. This may be difficult for you to recall, so with no disrespect those listening to this program, Lisa and I say it like this, when we think of Occam's razor, we say this, Auckland's razor, Occam's, Occam's O, C, C, U, M, post for Yes, Occam's razor, Williams razor, William of Ockham. He was a third he was of in the 14th century. He was a theologian, okay? And a place called Occam's. So he was William of Ockham. So it becomes Occam's razor. And we always like to say the simplest solution is typically the

Lisa Farrell 6:05
best, because as humans, we over complicate things all the time. Oh, the path of least resistance, right?

Jessie Farrell 6:13
I wish the audience, I wish, I wish listeners could see the look on Leah's face right now, it's, let me describe his best again, scrunched. I scrunched clothes, fist ball, shoulders up well, because

Leaha Crawford 6:25
when I think about anything, because Jesse and I talked about this new year's resolution thing about a couple of weeks ago, yes, I don't make them, right?

Lisa Farrell 6:32
We don't need them. I don't make them because they're broken so quickly I

Leaha Crawford 6:36
do life changes whenever I see there needs to be a change, right? And started doing that maybe about, maybe six, seven years ago, right? Little changes have a profound effect. Yeah, so I, and didn't know anything about, I can't pronounce that on Auckland's razor, right? Occam's razor, Occam's razor, don't, didn't know anything about that, but it was, it can't be complicated, right? No, it cannot be complicated. The

Jessie Farrell 6:57
more you complicate it, the less likely you're going to nail it, get it down, stay with it. So

Leaha Crawford 7:03
let me tell you how simple it was, though, because one simple thing was, and my daughter laughed when I told her this when she was getting married. I said, make your bed every day. Yeah. And she said, Mom, just

Jessie Farrell 7:11
make your bed every day. How simple is that? No, but How simple is that? But

Leaha Crawford 7:15
can I tell you the number of people that don't make their beds every day? Yeah,

Jessie Farrell 7:19
I don't know the official number, but I'll bet it's pretty strong. It's very

Leaha Crawford 7:22
well I live with one, um, little, yeah,

Jessie Farrell 7:25
yeah. Don't roll

Leaha Crawford 7:26
my boy. I gotta get him because he know I love him. But simple things, yeah, did you make your bed this morning when you woke up? Yeah? We can't say his name on radio. No, we can. I say it all the time. You do. I do not see I love him. I

Jessie Farrell 7:40
was gonna. I want to impress him that I knew his name. I got your back, my boy, somebody got

Leaha Crawford 7:47
to have his back

Lisa Farrell 7:48
week this week. But how old are you? And it is time to make your bed as as a mother myself,

Leaha Crawford 7:54
well, you want to know what the interesting thing was. Lisa, growing up, my grandmother made my bed every day. My bed was made every day, right? I came home to a clean room, but my grandmother did it for me, right? And when I got to college, I realized I would leave and go out and come home the bed's not made. And I was like, Duh, Grandma's not here, right? But learned the lesson. You know, I like us, my room is hurting, getting tight, so I had to get up early enough to do that. Yeah, I knew how to do it, but I just didn't do it because she always did it for

Lisa Farrell 8:23
me. Funny, I timed how long it would take to make the bed. And if you're, if you're on it and you're not dilly dallying, it takes under three minutes.

Leaha Crawford 8:31
It takes under three, under three minutes. Lisa, let me tell you how good I got. I get in. I get in the bed a certain way, so it's easier to make it. Yeah, yeah.

Jessie Farrell 8:39
But, but what? But what? What is profound about making your bed every day? Why is that such a staple for

Leaha Crawford 8:45
me? Completion. I completed something unfinished. There I started something. I finished it.

Jessie Farrell 8:49
There you go, right? Yeah. And how about, how about you've established a sense of order and foundation that starts, that starts your day with something that, like you say that you've completed.

Leaha Crawford 8:59
Well, not only that when you come home at night and the bed is made, when you walk in the bedroom, the bed is made, right? Okay? It's easier, and plus, you can see things in the room when the room is clean. You know

Jessie Farrell 9:09
what I like about that, too. Leo Elise and I have lived this for some time, and I've shared this with you over the years too. But you doing that, and you saying that as representative to what we say, how you do anything. That's how you do everything. Thank you. That's how you do everything. Start out with doing things of that nature and let that ripple into the other things that you do.

Leaha Crawford 9:28
No because I even it was and looking at it, because we talked about like, just cleaning your house. Everybody's clean is different, right? We know that, right? But how is every How can you find like, do you do you spend time looking for things? Because everything doesn't have a place you

Jessie Farrell 9:44
see that would that would drive me crazy. I like organization, so I know exactly where it's at night. And by the way, I'm not perfect. There are things that have been misplaced by me as well, and when that happens, I'm blown away, because I usually keep it in one spot or only in two spots. It's either here or there, and when it's not here or there, I'm like, I. Who touched it right? Are

Leaha Crawford 10:02
you listening to growth and grace? I am Leah Crawford, and today we have Jesse and Lisa Farrell. They are on here, and we're talking about just ideas, personal and professional development. So if I was I'm someone I come to see you in my life. You know, like most of us, it's like my life is like a scribbly line. Where do I start? If I come see you,

Jessie Farrell 10:24
that's a really good question. The we, the best place that we have seen over the years for people to start is what we we call a coaching expectation, okay? And there are 2222 questions that we've designed, that we've spent plenty of time crafting. And when you answer these 22 questions, it lets us know who you are, how you are, and where you're at. But I

Leaha Crawford 10:46
need to be honest on those questions. Well, if

Jessie Farrell 10:48
you don't, if you're not honest, if you're not honest, it's it's game over. We may as well not. I don't want to waste your your funds, and I don't want you wasting my time. We need to know the truth about where you're at, because we can only help you if we get a real so what if I don't know? And that's that, and that's first. That's Guess what. Because if you, if you put, let's say, on the 22 question, let's say, let's say, half of them you can't answer, and you put, not sure, that tells us something. If you can't answer that question, we have a bigger problem than if you had the answer and it was moderate, I'd rather that you put, don't know or not sure

Leaha Crawford 11:18
how to answer this. Do you understand that most people won't say I don't notice something, and that's

Jessie Farrell 11:22
why, when I send you the coaching expectation, I said, Listen, I don't expect you to have all these answers. Then I say, if you don't have an answer, just put in slash a or, I'm not sure that's it. I said, because from that that's gonna let us leapfrog to something else that wouldn't happen if you didn't tell that truth. I'm not looking for you to have all the answers. I'm looking for the answers that you have. Hmm, want me to say that again. Say that again. I am not looking for you to have all the answers. I'm looking for the answers that you have. Hmm,

Lisa Farrell 11:47
not everybody has all no and the answer, the

Jessie Farrell 11:51
answers. Lisa Leah, the answers that you don't have are as important, if not more important, than the ones

Lisa Farrell 11:58
that you do. And it's not what you say. Sometimes it's what you don't say exactly.

Leaha Crawford 12:02
And that's complicated, right?

Jessie Farrell 12:05
For people internally, because they're not reconciling Italia, yes, it's not complicated if you break it down, okay, do you how many answers in a yard? Enough? Is it 36 it is 36 okay, we know she knows that answer. So, so at 36 that's, that's, that's a distance, right? A yard, right? We always like to say it's hard by a yard and a cinch by an inch. So if

Leaha Crawford 12:29
you take it little by little, yes, break it down. And we also, we say, how do you eat an elephant? One bite at a time, exactly. It takes stuff, and you have to really break it down and make it simple. And what I realized is, when you solve a simple problem, yes, a lot of other stuff falls into 100% all

Jessie Farrell 12:45
figure out, able percent it's all figure out. So a very good friend

Leaha Crawford 12:49
of mine always says the fear of the thing is a lot worse than the thing itself. Oh, for sure, I have an

Lisa Farrell 12:55
example for that. I just took my 10 year old granddaughter to get her ears pierced. Oh, and she was fearful for a year, the anticipation, and she got there and she got in the chair, but she wanted it. She was fearful. She wanted it. And she got in the chair, and they were going to do both years at the same time. And she goes, No, stop. And then I gave her a piece of bubble gum, and, you know, told her chew the gum and blow a bubble. And they went, 123, and it was done. And she went, That's it. It's over. And I'm like, see the anticipation and the fear of the unknown and what you don't know. I'm worse than the actual act. I'm glad

Leaha Crawford 13:28
that they do two years now, because they used to do one by one and with kids, if they you know, you'll get the hole in over here. That's a whole have a whole story behind that. Yeah. All right, so I come to you, I fill out this questionnaire. I don't know. So some answers I don't know. So do we start with the things that I am unsure about, or do you, Dave, really,

Jessie Farrell 13:50
your questions are amazing. So what we do is Lisa and I, her with her clients, me with my clients. And sometimes when we we were doubling back on clients, where they're getting both coaches,

Lisa Farrell 13:59
male and female perspective, exactly

Jessie Farrell 14:00
what we do is we read all of their responses and or lack of responses in their coaching expectations, and we prioritize them based on what we feel is going to best serve them on a triage basis, basis, because we never know how long someone's going to be on our program, whether it could be one month, three months, three years, 16 years, we don't know how long. And so with that being said, we always like to start with what we believe is the most important for their best growth and development. And so we'll tell them, we're going to create a triage program. We're not going to necessarily go through it in order. And so that way, however long we get to serve them, we're serving them at their highest best levels, first.

Leaha Crawford 14:38
Highest best levels, first. Now, is that overwhelming for some people, for

Jessie Farrell 14:42
them to go through that? Yes, you know, I've never had one, you mean, to actually complete it, or to complete it and go through the process, complete it and go through the process. I've never had one client in over 25 years, actually, 28 years with the coaching that has been frustrated or melted down, not

Leaha Crawford 14:59
really. Frustrated, but just like, oh my god, I gotta go take a nap. You really made me dig into some

Jessie Farrell 15:03
No, no. What happens is exhilarating. It's that they get the opposite, because now they have a trusted advisor that's weighing in periodically based on how they're responding. If they're not responding well enough. Well. Now it's time to peel back some layers and get some coaching going on. And you

Lisa Farrell 15:19
get clarity from confusion, exactly. You start seeing the light at the end of the tunnel, and

Jessie Farrell 15:23
they know that. To Lisa's point, they know that now, if that's not happening, then what is happening is they're getting a chance to voice it out, oftentimes, for the first time, because we've built that trust with

Lisa Farrell 15:36
them. And sometimes you don't know what. You don't know. You don't even know where to the words to say what it is you want, and that's where a coach can come help you figure it all out. You know, just like a coach in the NBA, he knows the team, right?

Leaha Crawford 15:49
It goes back to communication.

Jessie Farrell 15:51
It does. I was, I got the opportunity through one of our dear clients, Clint. Clint referred someone to us, and it's been a couple weeks. But anyway, the person reached out to me just a day and a half ago, and we were just having a conversation, and he's considering getting into the coaching world and so forth, and moving away from his entrepreneurship in terms of some of the big accomplishments that he's done so far. And I was just talking off the top of my head. I really wasn't reading anything, and he sent this back to me. I said this to him, and it wasn't a quote, right? That I had, you know, research. Jesse,

Leaha Crawford 16:25
isms, go ahead. Yeah, just talking. And he says, this talk, isms,

Jessie Farrell 16:30
he says, to gain a renewed spirit from the value of our connection. He says, great stuff. I will credit you when I use this. Enjoy your day. Wow. And I didn't I it just came out to gain a renewed spirit from the value of our connection.

Leaha Crawford 16:43
Well, then let's talk about that, because I know when you're going through coaching your your personal your personal professional development, your self esteem changes. Yes, self esteem changes. Yes. You look at things a little differently, correct? You might move a little slower. Could? You could? Yeah, well, you could move faster, but you're calmer and

Lisa Farrell 17:03
more confident. Exactly

Jessie Farrell 17:04
the confidence is what I was, the confidence, correct? So

Leaha Crawford 17:08
if is someone that's thinking about doing this, how would they get started? Do they just contact you? Yeah?

Jessie Farrell 17:14
Well, yeah, that's the best way. Is to contact and let us know that they're interested in what we have is a discovery call. And the discovery the discovery call is just a random call where we get a sense of what's going on in your world, what's working for you, what's not working for you, or where do you feel, where you could use some support, even if you don't know what that support is, just tell the truth about currently where you something is not either feeling right or isn't right, or feeling depressed or broken down or challenged or defeated, whatever it is, bring your true self to that discovery call, and what I'm seeking to discover in that call is what's going on with you. And are we a good match? Are we a good fit? Because if we're not a good fit for you, to bring you what our best gifts and talents are to serve your best growth, and we don't want to play well, then let's talk about you just best gifts and talents. What are those for us or for anybody, for anybody I least you want to speak to want me to speak to it first. I think the best gifts and talents come from, typically, things that you are inherently good at, and you might not even know it, things that are connected to your purpose, your calling, why you are here on this earth. Every single person on this earth has some level of gifts and talents, even if it's one to two to three to five, whatever, whatever the count is, doesn't matter. And these are things that we're oftentimes born with, and we many people, don't even realize what their gifts and talents are, because they never asked. I had to lose a job, a very important, strong, high level position in the hospitality industry. I had to lose that job to ask a question that I never asked myself, and what question was that? Why am I here on this earth?

Leaha Crawford 18:46
All right, you're listening to growth and grace. I am. Leah Crawford, we are digging into some personal and professional development today, really asking some hard, simple questions, yes, but sometimes the simple questions are

Jessie Farrell 18:58
hard. I never asked myself that question, because it never occurred to me to even ask, but when I asked that question, I thought, I don't, I don't know. How do I find how do I find out I don't know what I'm put on this earth for? See, whatever I'm put on this earth for is likely tied to my calling and my purpose, and whatever is my calling, my purpose is tied to my best gifts and talents. It's

Leaha Crawford 19:17
time to my guess. Okay, so. But then you have, but you have to start going down that road, though, you

Jessie Farrell 19:21
have to first ask the question down the road. Okay, so another

Lisa Farrell 19:24
question is, what do you want? Exactly? That's of your life, huge. Many people don't even know what they want. They've

Jessie Farrell 19:31
never had themselves to lose this point. Okay, so

Leaha Crawford 19:33
y'all are going if you listen to past shows Rodney Taylor was on here, I don't know if you guys might not be familiar with Rodney Taylor. So he does something, a prisoner re entry, Reintegration Program, and he spends three days on that one question, what do you want? Huge, and you can't take any notebooks in there. You can't do anything. What do you want? And you really have to deal. In because you're coming home from this, you know, from being incarcerated, and he wants you to sit down, because he's like, in order for you to change, we have to define what do you want. Exact

Jessie Farrell 20:11
question it is. And I would also say this just a slight extension, is what do you want for and from your life, unless,

Leaha Crawford 20:19
and but let's talk about that, though, but it's the reason why it's interesting, guys, is because you got two different people saying the same thing. You know, what do you want? Yeah, and can you see it right?

Lisa Farrell 20:29
Because you have to see it and feel it right. How you leave them feeling right? Because when you can feel it, you're unstoppable.

Jessie Farrell 20:37
And I agree with Lisa. And also, once you when she says, You have to see it and feel it. When she says, see it, she means crystal clear. Crystal clear. First you determine what it is, and then you shape in it. Once you get it shaped, you want a crystal clear vision of what that want is. When you strike that vision, you strike the vision, and then you say, Okay, I've got the vision. How do I get to that? Well, create a backwards plan strategically from the vision back to where you sit today. Live your life forward following that plan. They say, if you fail to plan, you plan to fail. Exactly. Plan to fail. So now you're gonna, you're gonna, like a, like a quarterback calls when he comes up to the line of scrimmage, he's called to play in the huddle, and he sees the defense will crush whatever plays call. He calls an audible. An audible is a change of a new play. So he calls out a number or a sequence, and they go, okay, he's changed the play right at the line of scrimmage, because the play that we call, they're going to kill us if we run that play with the plan. You can audible eyes. You can change it as you see things not working out the way you want them to work out. You make the change. But it's intertwined into the ultimate, long term vision of the plan. It's funny because

Leaha Crawford 21:41
we talked when we talked a bit business owners, when we do coaching classes with them, or general classes, we always say, start with end in mind. Exactly. Start with end in mind. You work backwards, because

Jessie Farrell 21:51
how do you hit a target that you cannot see? Right? And think and think about when we think about what we're talking about at least nine we did our in December. We did our first draft of our plans for 2025 our growth strategy plan, right? You know the best part about that plan that we have one single word. What's the word? Come on, tell me our Word of the Year for 2025 is influencers. Love it. Yeah. We want to be connected with influencers, because we believe we have a gift and talent and we're the world's best kept secret people. Many people don't know we're here. How can we serve if they don't know we're here? So we want to connect with influencers and be able to share our best gifts and talents to the world on a global scale,

Lisa Farrell 22:29
and the global scale, the global movement would be how you leave them feeling. Which, as you know, we've written three books and an interactive companion workbook that was just released January 11, on our 11th wedding anniversary, and we hit number one bestseller in two days. Nice. Thanks

Jessie Farrell 22:48
to people like you. Thank you. I appreciate but

Leaha Crawford 22:53
I love it so, but every but what I love is Lisa, every year you do a growth plan.

Jessie Farrell 22:59
Yes, we do, that's right? We do one every year. It's tweak week. Yeah, we don't do the same one.

Leaha Crawford 23:03
No, it's not. I mean, it might have some similarities to the year before, correct? But you evaluate it, what's working, what's not, what's working, what's not, and we start all over again. Yeah,

Jessie Farrell 23:14
we actually do,

Lisa Farrell 23:16
yeah, starting again, not over, all over again. We'll

Jessie Farrell 23:19
tell you, Well, do you know that one already? Let's tell the well, let's tell the audience, and then I'll tell you about, well, it's me easier, five year, three year, one year, 90 days. So we have a five year vision, we have a three year plan, we have a one year action strategy, and then 90 days ever since. But the starting all over again is a really good one. Lisa told the quick one on that she'll love it, and the people listening to this will love it, because many people made the

Lisa Farrell 23:41
same mistake. Well, when I retired 11 years ago from broadcasting, I was starting a just talk, right? And he thought, because I came from sales, I wanted to do this big competition. And I'm like, What are you doing? And I'm like, first of all, no, I left that. I don't want to get engaged with that again. And he's got these temperature things. And whoever sells what? And I said, Listen, I'm starting all over again. And you have this clientele, you can pick up the phone and you can close the deal. That's the it's not even that's not playing field here, right? So he, you know, we took a walk, and he said, you're not starting over, you're starting again. He goes, you've got all of that talent that you've built throughout all these years that you're bringing over to Jess talk, you still have all those connections. You still all know the know, all those people. But I felt like I was a hero one day and zero the next day, because I left what I knew for 35 years in broadcasting. But

Leaha Crawford 24:34
you want to, and I think a lot of times those feelings, though, it depends on who you're talking to. Lisa, yeah, because had you been talking to someone other than Jesse, you might have gotten a different answer.

Lisa Farrell 24:46
No doubt the

Jessie Farrell 24:48
truth Bob or Ted or Fred or Sarah, what a place would have been upset that she was not performing or not connecting. But I said, what? I said, we were on the walk. I said, Wait, stop. I said, Please, let's stop. We stopped walking. I said, What did you say? She said, well, she's well, I'm starting all over again, and you've been at this for 12 years. I said, Wait a minute, you're not starting all over again. You're starting again.

Leaha Crawford 25:09
That's funny, because I'm about to start again. I'll share that with

Lisa Farrell 25:15
you. I think we've got that intuitive how

Jessie Farrell 25:18
many listeners can resonate when they've been in a situation when they felt upside down, backwards, or less than because they were starting all over again, right? I just

Leaha Crawford 25:26
had this conversation with someone, and we were talking about just being in business, and, you know, in business, you know, you have your ebbs and flows, of course, and when you're growing growing pains for real, right? Sure, and me having to explain, like, look, it's okay, the pain comes with the growth, right? But it's if you can make it through the pain and the growth, you

Lisa Farrell 25:45
keep persevering through it too. You have you got to keep but you

Jessie Farrell 25:48
know what Luther Vandross said, it best. Everyone needs someone else to help champion their cause. Yes, you cannot get there alone. You will not get to greatness by yourself. Not a single person on the planet ever got to greatness by themselves, right? You've got to have a crew around. You've got to have a small village, you have to have an inner circle. You've got to have a trusted advisor. I don't care how smart you are, you don't know everything. No one

Leaha Crawford 26:12
does know everything, and you can, as a friend, tells me all the time, you know I got common sense? Yeah, you do have common you do, but sometimes you just have to sit back, because I know for me, I've learned to listen more. You're

Jessie Farrell 26:23
good. You're good. Both you and Lisa are both very, very good listeners. Lisa, Lisa, to be honest with you, is one of the most extraordinary listeners, which

Lisa Farrell 26:31
is one of my gifts, as we were talking about earlier, isn't right, Lisa, listen, Lisa and Jesse's just talk, because his best gift is talking. Well, I

Jessie Farrell 26:39
people think. I don't really, I don't believe my best gift is talking, but that's what people think.

Leaha Crawford 26:44
He's a communicator. Yeah, no, honestly, Lisa, because I sat on the phone with someone I'd like 45 minutes. I said three words, wow,

Jessie Farrell 26:52
wow,

Lisa Farrell 26:54
wow. See, I

Jessie Farrell 26:56
see if you and I were on the phone for 45 minutes, Listen, I'm not gonna try to step on you, but I'm not going to let 45 minutes go with only three hits here. You know, however, those three hits came in from you, because I believe that the best conversations are a one for volley, yes.

Leaha Crawford 27:14
Well, they were venting throwing. They needed the Oh throwing, yes. And they did, yeah, right, and I let them right.

Jessie Farrell 27:20
Well, that's that's different. I would have a lot, but for 45 minutes, I would have least tapped on the show for a little bit of a pause for a water break, yes, a water break, yes,

Leaha Crawford 27:28
no. It was actually very interesting. And I just let them go. I just let them go

Jessie Farrell 27:32
and but you ignored you didn't make words

Leaha Crawford 27:35
I may sound, so they knew you were no words, yeah, because one time I did that, and they were like, are you there? You must be doing something, because you saying every 30 seconds. I said,

Jessie Farrell 27:45
You're right, but, but let me. Let me tell you where they got mad

Leaha Crawford 27:48
at because I wasn't present. They could tell by different but no, I wasn't. I

Lisa Farrell 27:53
wasn't that it's hard to stay in a conversation. No, but she was not keeping you engaged. And they're just sometimes

Leaha Crawford 27:58
I am engaged, and what I'm noticing, Lisa, that I've gotten very good at this. I'm learning to be present. You need

Jessie Farrell 28:05
to be present. And not only do you have to be because when you're present, like that, Leah, and quiet and quiet and listening, something happens. Would you? We shared this with you before, but I'm just going to say it right on a session with a client, Canadian client, he was fist pumping somebody that he was frustrated with a vice president that it was too much and was unnecessary, and I was seeking to help out. And every time I try to say something, he would cut me off and speak over me. After the second time he did it, I just, I did the Leah Crawford and the Lisa Farrell. I just, I just listened. I listened for almost 41 minutes to your point. And then he says, are you still there? I said, Yes. He said, Well, what do you think see? Now he's ready to hear I said, what he says? What do you think? I said, I think if you want to create an incentive to get people to do what you want and need them to do, it's all about how you leave them feeling. Now, I had never said that before. I said that. And then I got off the session. I said, I got to find a book for this guy. And I went to try to find the book. The book was not there, and that's why you wrote the book. I Well, first I thought I got to find someone to write the book. And I went through 17 people. I go, well, they I go, Well, they probably wouldn't do it. Hey, I'm supposed to write that book that the how you leave them feeling. Concept came because I was listening actively to a person that spoke for 41 minutes, and that's what came out of me. Was something I never said before, which is now the concept of our business.

Leaha Crawford 29:18
All right, so I need to, I gotta, they did, telling me I gotta wind it up. Gotta wind it up. Okay? We gotta produce

Jessie Farrell 29:22
a producer. We ain't whining. Oh, I'm kidding.

Leaha Crawford 29:26
You've been listening to growth and grace. This is Leah Crawford. Y'all have an amazing, amazing February. I will see you next week. Bye.